We were asked to take a beautiful restaurant at Heathrow and develop a completely new and much deeper, richer ‘casual luxury’ customer experience. The restaurant was owned by Casual Dining Group - now The Big Table Group.
Through understanding the target customer and their occasions we established a new essence that everyone could understand. The Oriel Grande Brasserie environment evoked a ‘Timeless taste of Paris’ – a formula we developed, enriched and then embedded consistently into every aspect of the new brand.
We created the logo, strapline, tone of voice, photography, illustration styling, typography, menu design and all P.O.S. We wrote and designed the website and also launched all social media channels – with content. Spend per head increased by 9% following our brand repositioning.